Once you find the person you are looking for, locate his email address under the “Username” column. This will organize the users by rank and middle name. If more than one user has the same first and last name, narrow the recipients down by clicking on the “Rank” or “Middle” column. The search results will appear in a table in the bottom left corner of your screen. Be prepared to hold for a few seconds to a minute. The Army Knowledge Online (AKO) is a web-based enterprise information service that allows authorized military personnel to share, manage, and store knowledge. Wait while AKO searches for the email address.
Click in the box labeled “Current Region” and scroll down the list until you find the area closest to your recipient. Send an email to the HRC Help Desk at .it-help-deskarmy.mil to request customer support.
Type in the last name of person you are searching for in the appropriate box followed by the first name. For soldiers who made their way to a computer to send e-mail home, that left one option: the portal called Army Knowledge Online, or AKO. The icon is found at the top of the page between the “Video” and “Help” buttons, and it looks like a blue book.Įnter the user’s information on the “Find a Person” screen. Some users may have created an AKO account that has since gone inactiveif you suspect you have an old account, call the Army Knowledge Online Helpdesk at 1-866-335-ARMY (2769). 73 Army The Army provides its Soldiers, retirees, civilian employees, and even family members e - mail accounts. Visit us.army.mil and enter your user name and password.
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