Some of the visualizations that lack in the application, we can customize to our needs using Tableau Pendo also integrates well with both Salesforce and Tableau, 2 other platforms we use extensively. Per the recommendation of their onboarding team, I and 2 other team members sit down weekly for a Pendo meeting to talk about how we are using the data to further our company and what our next initiatives are
Its very simple to follow individual customer behavior as well as overall trends. They have multiple team members accountable to different actions/experiences with us and they do it in a fluid fashion where it never feels like anyone drops the ball.Īs for the software, I pull up our dashboard every morning and look at our customer interaction from the day before. The proactive interaction we received in onboarding and ongoing support has been something I've consistently referred back to our own client services team as a model for how things are done. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.Įven before the software, I've been very impressed by Pendo's customer support model. Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment.
Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. It enables data analysts to track specific features and overall product usage across web and mobile applications. Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more.
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